The M.I.B.Services Customer Charter
Our promise to you............
At M.I.B. SERVICES we aim to deliver a landscape and grounds maintenance service that meets with your complete satisfaction.
From grass cutting, chemical weed control, lawn care, shrub & tree pruning to litter picking. We know how important it is to you that the service that we say we supply is delivered with the greatest of skill and expertise from management level right through to all operatives who work on our behalf.
Whilst it can never be 100% guaranteed that problems will never be encountered, we hope to demonstrate that we have the ability and the will to work with you to ensure you are provided with the best quality and service at all times.
With this in mind we have adopted this voluntary Customer Charter and commit to delivering on our promise of a quality grounds and landscape maintenance service. You can be assured that we have the necessary gardening and landscape maintenance skills and experience to meet your requirements.
We are committed to continuously seek improvement in all aspects of our business and we are actively involved in the training and development of our staff. Our voluntary Charter requires us to aspire to the following:
* Continued self assessment and ongoing training where practical. Maintaining proper records and accounts and staying up to date with current legislation, health and safety and delivering best practise at
* Declare to any potential customer the length of time we have been trading and provide, if required, up to 5 customer references and allow inspection of at least one previous project.
* Put in place and maintain all the necessary insurance covers including public and employers liability. This voluntary Charter also requires that, in the unlikely event of any dispute involving price or workmanship that [add your business name here] shall agree to have their work inspected by any independent person or persons who are satisfactorily qualified in Landscaping or Horticulture relevant to the activity that has been carried out.
PROPRIETOR, M.I.B. SERVICES
Green waste removed from sites is taken to our local recycling centre for composting. Litter picked from sites is also sent for recycling. We welcome the opportunity to earn your trust and deliver to you the best landscape maintenance service we possibly can. We don't claim to be the best, we just do our best for our clients, thats our promise. A quality landscape maintenance service at realistic prices, delivered by an accredited company with professionally trained staff with the skills and experience to get the job done.
M.I.B. SERVICES 25 Roanshead Crescent
0131 663 9890